Privacy Policy

A legal disclaimer

Legal

Privacy Policy

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LignoBox Australia  |  Last updated: March 2026  |  Effective from: March 2026

LignoBox Australia is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

LignoBox Australia ([ABN: ) operates as a supplier and importer of European-manufactured modular homes in Australia. We operate the website at [www.lignobox.com] and handle all customer enquiries, consultations, and sales directly.

For privacy enquiries, contact us at: info@mylignobox.com

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2. What personal information we collect

We collect personal information that is necessary to respond to your enquiry and provide our services. This includes:

• Your name, phone number, and email address

• Your property address and details about your block

• Information about your intended use for a LignoBox (rental, family accommodation, etc.)

• Any additional information you provide through our enquiry form or in conversation with us

We do not collect sensitive information (as defined under the Privacy Act) unless you choose to provide it, and we do not collect financial information directly, any financing enquiries are handled by our finance partner Nahil Chidiac of Citywide LPI.

3. How we collect your information

We collect personal information in the following ways:

• When you submit an enquiry through our website contact form

• When you call or email us directly

• When you interact with us in person during a site consultation

• Through cookies and analytics tools on our website (see Section 8)

4. Why we collect your information and how we use it

We collect and use your personal information for the following purposes:

• To respond to your enquiry and assess whether a LignoBox is suitable for your property

• To provide quotes, proposals, and project information

• To conduct site assessments and manage the installation process

• To communicate with you throughout the project lifecycle

• To refer you to our trusted partners (with your knowledge and consent) where relevant to your project

• To comply with legal and regulatory obligations

• To improve our website and services

We will not use your personal information for any purpose other than those listed above without your consent.

5. Who we share your information with

We do not sell, rent, or trade your personal information. We may share your information with:

• Hardman Joinery — our installation partner in Sydney, where your project requires on-site assembly services

• Nahil Chidiac / Citywide LPI — our finance partner, where you have expressed interest in financing options and consented to a referral

• Our European manufacturing partner — for the purpose of production, quality, and logistics for your order

• Private certifiers or council authorities — where required to process your CDC or DA application

• Service providers — including website hosting, email, and CRM tools used to operate our business, all of which are bound by confidentiality obligations

We will always inform you before sharing your personal information with a third party partner and will not do so without your knowledge.

6. Overseas disclosure

Your personal information may be shared with our manufacturing partner based in Europe for the purposes of processing and fulfilling your order. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles. By proceeding with an enquiry or order, you consent to this disclosure.

7. How we store and protect your information

We store personal information securely using industry-standard measures, including password-protected systems, encrypted communications, and restricted access controls. We retain your information for as long as is necessary to fulfil the purposes described in this policy, or as required by law.

When your information is no longer required, we securely delete or de-identify it.

8. Cookies and website analytics

Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors use the site. This data is aggregated and does not personally identify you. Cookies may collect information such as your IP address, browser type, pages visited, and time spent on the site.

You can disable cookies through your browser settings. Disabling cookies will not prevent you from using our website but may affect some functionality.

9. Your rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you

• Request correction of information that is inaccurate, incomplete, or out of date

• Make a complaint if you believe we have handled your information in breach of the Australian Privacy Principles

To exercise any of these rights, contact us at info@mylignobox.com. We will respond within 30 days.

10. Complaints

If you have a complaint about how we have handled your personal information and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

Questions about this policy? Contact us at info@mylignobox.com